WHAT YOU WILL DO Receive requests for support from business users Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures Investigate problems and support requests and determine appropriate action Provide correct responses to requests for supportwithin area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests Follow quality standards and policies relating to their technical specialization Liaise with staff responsible for the design and development of system enhancements Be assigned with specific project related tasks APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 1-2 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script.
WHAT YOU WILL DO Receive requests for support from business users Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures Investigate problems and support requests and determine appropriate action Provide correct responses to requests for supportwithin area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests Follow quality standards and policies relating to their technical specialization Liaise with staff responsible for the design and development of system enhancements Be assigned with specific project related tasks APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 1-2 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script.
Responsibilities Gather, analyze, and structure complex business requirements independently Identify gaps, inconsistencies, and risks in requirements early on Map customer needs to existing platform features and drive feature adoption Create detailed business and integration concepts, including data imports and system flows Design scalable solutions and clearly explain trade-offs from both business and technical views Lead workshops and align diverse stakeholder groups toward clear decisions Own and maintain functional documentation throughout the project lifecycle until go-live Requirements Bachelor’s or Master’s degree in Computer Science, Business Informatics, or comparable experience 5+ years of experience in enterprise e-commerce, SaaS platforms, or digital consulting Strong expertise in structured requirements engineering and problem-solving Solid understanding of e-commerce architectures like OMS, PIM, CMS, and API/data flows (REST/JSON, SQL) Ability to work with complex system landscapes and enterprise-level stakeholders Experience with platform migrations or replatforming projects is a plus Familiarity with platforms such as Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus is nice to have YOU ARE THE CORE OF OUR COMPANY We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are.