Establish, maintain, and continuously enhance the Configuration Management Database (CMDB)Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service MappingEnsure integrity, accuracy, and currency of all Configuration Items (CIs)Define, implement, and enforce ITIL-aligned configuration policies, standards, and proceduresAlign asset and configuration data in close cooperation with the Group Competence Center for IT Configuration ManagementSupport the integration of IT Asset Management and Configuration Management processes and toolsWork closely with Change Management, Incident Management, and the Service DeskConduct audits and process reviews, identify discrepancies, and drive corrective actionsTrain, advise, and support IT teams on configuration management best practicesContribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantageStrong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirableProven professional experience in Configuration Management within medium to large IT environmentsSolid knowledge of IT Asset Management and its interaction with configuration dataHands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platformsStructured, detail-oriented, and process-driven working styleConfident communicator, able to collaborate effectively across departments and stakeholder groupsVery good command of English, written and spokenExperience supporting ITSM-related projects, particularly automation and tool integration initiativesConfidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office optionExtensive Learning & Development opportunitieLife balance & family-friendly benefitsModern office environment with canteenHealth & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
Establish, maintain, and continuously enhance the Configuration Management Database (CMDB) Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping Ensure integrity, accuracy, and currency of all Configuration Items (CIs) Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management Support the integration of IT Asset Management and Configuration Management processes and tools Work closely with Change Management, Incident Management, and the Service Desk Conduct audits and process reviews, identify discrepancies, and drive corrective actions Train, advise, and support IT teams on configuration management best practices Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantage Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable Proven professional experience in Configuration Management within medium to large IT environments Solid knowledge of IT Asset Management and its interaction with configuration data Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms Structured, detail-oriented, and process-driven working style Confident communicator, able to collaborate effectively across departments and stakeholder groups Very good command of English, written and spoken Experience supporting ITSM-related projects, particularly automation and tool integration initiatives Confidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
WHAT YOU WILL DO •Role involves both Architecting, implementation planning and executing with some measure of hands-on work •Set up Enterprise monitoring framework and governance •Research on emerging related technologies in support of increased cost effectiveness and flexibility •Product selection inclusive of PoC & RFI/RFP support •Providing strategic directions for standardizing of monitoring landscape and efficient use of resources for proactive application and infrastructure monitoring •Establish and leverage key strategic vendor relationships •Develop and maintain build standards of related services •Design and implement automation initiatives to optimize the current state •Form and lead global virtual teams creating functional touch points with both architecture and operation teams enabling the on-boarding of new product/technologies to improve infrastructure supporting the global strategy •Deliver complex Infrastructure Projects Implementation •Infrastructure Problem Management - provide 3rd level problem management support for relevant Tools and Monitoring services APPLICATION YOU WILL USE •Microfocus OML •Splunk •Dynatrace •SCOM •Topaz •IQSonar •Microfocus Sitescope •TeamQuest •IBM Tivoli WHAT YOU SHOULD HAVE •Degree in Computer Science, Information Systems or equivalent experience •Minimum 10 years of experience in IT or related field with a minimum of 5 of those years focusing on enterprise Tools and Monitoring •End-to-end product lifecycle management from strategic planning to tactical activities •Good knowledge of Operating Systems, System Management, Hardware, Big Data, Automation tools and virtualization technologies, interoperation of all these technologies as applicable •Demonstrated skill in critical thinking and problem-solving methods •Demonstrable experience designing highly available, highly scalable production systems •Exposure to Multi cloud infrastructure •Vision for information delivery and management and driving execution of the roadmap, including enterprise data architecture, big data, analytics and data management.
What makes you stand out Proven experience in RPA development (minimum 3 years) using tools like UiPath, Automation Anywhere, or Blue Prism.Strong programming skills in languages such as C#, .NET, Java, or Python.Knowledge of software development methodologies, Agile frameworks, and version control.Experience with process mapping and business process analysis.Strong problem-solving and debugging skills.Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.Bachelor’s degree in Computer Science, Information Technology, or a related field. What we offer: Attractive benefits packageRegina Maria medical subscription for you and your family according with internal policeMeal vouchersSpecial discounts for gymsAdditional days offDKV card with discount for fuel valid in 25 countriesWhen you are in the office can have free facilities like massage, fruits, coffeeFlexible working hours with home office and flextimeContinuous training and much more...
Qualifications & Skills Strong technical communication skills, with the ability to clearly explain concepts and collaborate effectively with both technical and non‑technical stakeholders Advanced computer proficiency, including MS Office (Word, Excel, Outlook) and demonstrated ability to quickly learn and adopt new software platforms, CRM tools, data systems, or automation technologies 4‑year degree in a technical, business, or related field preferred, but not required Experience troubleshooting basic technical issues and navigating systems, dashboards, or digital workflows Ability to thrive in a fast‑paced, technology‑driven environment, managing multiple priorities while meeting deadlines Self‑starter with strong analytical thinking skills, able to investigate problems, interpret data, and follow established processes to completion with minimal supervision Excellent time management, organization, and multi‑tasking skills, with a proactive approach to solving operational or system‑related challenges Ability to work onsite (8:30am–5:00pm) and collaborate closely with technical and operational teams WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team.