What makes you stand out You have a degree in Business Informatics, Computer Science, or a related field, along with at least three years of experience in business consulting, product management, or a similar business‑oriented environment.You bring proven experience in implementing AI or automation initiatives that deliver measurable business impact.You possess practical knowledge of Agentic AI, LLMs, prompt engineering, and other GenAI concepts.You have hands‑on experience with low‑code / no‑code tools such as Cognigy, Copilot Studio, Power Automate, and Power Apps.You have foundational data literacy (data sources, permissions, PII, telemetry) and can build simple impact dashboards in Power BI; experience with Azure AI Foundry or conversational AI platforms is a plus.You work collaboratively and independently, can translate complex technical AI topics into clear business language, and have strong English skills as well as German proficiency at least at B2 level.
Establish, maintain, and continuously enhance the Configuration Management Database (CMDB) Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping Ensure integrity, accuracy, and currency of all Configuration Items (CIs) Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management Support the integration of IT Asset Management and Configuration Management processes and tools Work closely with Change Management, Incident Management, and the Service Desk Conduct audits and process reviews, identify discrepancies, and drive corrective actions Train, advise, and support IT teams on configuration management best practices Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantage Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable Proven professional experience in Configuration Management within medium to large IT environments Solid knowledge of IT Asset Management and its interaction with configuration data Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms Structured, detail-oriented, and process-driven working style Confident communicator, able to collaborate effectively across departments and stakeholder groups Very good command of English, written and spoken Experience supporting ITSM-related projects, particularly automation and tool integration initiatives Confidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
Establish, maintain, and continuously enhance the Configuration Management Database (CMDB)Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service MappingEnsure integrity, accuracy, and currency of all Configuration Items (CIs)Define, implement, and enforce ITIL-aligned configuration policies, standards, and proceduresAlign asset and configuration data in close cooperation with the Group Competence Center for IT Configuration ManagementSupport the integration of IT Asset Management and Configuration Management processes and toolsWork closely with Change Management, Incident Management, and the Service DeskConduct audits and process reviews, identify discrepancies, and drive corrective actionsTrain, advise, and support IT teams on configuration management best practicesContribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantageStrong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirableProven professional experience in Configuration Management within medium to large IT environmentsSolid knowledge of IT Asset Management and its interaction with configuration dataHands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platformsStructured, detail-oriented, and process-driven working styleConfident communicator, able to collaborate effectively across departments and stakeholder groupsVery good command of English, written and spokenExperience supporting ITSM-related projects, particularly automation and tool integration initiativesConfidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office optionExtensive Learning & Development opportunitieLife balance & family-friendly benefitsModern office environment with canteenHealth & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
What You’ll Do Drive Measurable Business ImpactIndependently lead AI and analytics initiatives that generate tangible business valueActively contribute to and influence the company’s strategic directionApply Advanced Analytics & AIDevelop and apply advanced statistical methods in an agile environmentWork on business-critical questions using: Regression models, Time series analysis and Machine learning & AI algorithmsCollaborate cross-functionally or drive initiatives independentlyTurn Data into ActionDesign and execute analyses on large datasetsTranslate findings into clear, actionable recommendationsWork across the full spectrum — from Excel-based analysis to deep learning models Build Scalable AI SolutionsDevelop and own customized Data Science and AI solutionsWork with SQL on Azure and Snowflake platforms, Python is nice to haveLead projects end-to-end: from Proof of Concept (PoC) to fully operational production modelsCreate audience-tailored presentationsTranslate complex analytical insights into clear business languageDeliver compelling data storytelling to support decision-making at all levels What makes you stand out Minimum 3 years of experience in Data Science, AI, Advanced Analytics, or similar rolesProven ability to generate measurable business value through data-driven solutionsStrong expertise in statistical modeling and machine learning techniquesHands-on experience with: Python, SQL, Azure and SnowflakeExperience building scalable models from PoC to productionStrong communication and stakeholder management skillsAbility to explain complex topics to both technical and non-technical audiencesBachelor’s or Master’s degree in Finance, Statistics, Computer Science, Mathematics, or a related quantitative field We are looking forward to your application and to applicants who enrich our diverse culture!