Deine Aufgaben: Du übernimmst Aufgaben im 1st Level-Support und kümmerst dich um die Lösung (technischer) Probleme.Du gestaltest unsere vielschichtige IT-Infrastruktur aktiv mit.Du hilfst bei der Auswahl geeigneter IT-Komponenten und unterstützt bei deren Einführung sowie dem laufenden Betrieb.Du baust dein Fachwissen über Netzwerktechnologien und Betriebssysteme kontinuierlich aus. Das bringst du mit Computer und Technik sind deine große Leidenschaft und du bist schon im Freundeskreis bekannt als „IT-Experte des Vertrauens“. Des Weiteren zeichnet dich folgendes aus: Du hast eine abgeschlossene Schulausbildung (Abitur oder Fachhochschulreife).Du bist mindestens 18 Jahre und besitzt einen Führerschein.Du bringst großes Interesse an IT-Themen mit und hältst dich auf dem Laufenden darüber, was in der IT-Welt los ist.Du bist neugierig, ehrgeizig und hilfst anderen gerne bei Problemen weiter.Du sprichst fließend Deutsch und hast gute Englischkenntnisse.Idealerweise bringst du erste Erfahrungen im IT-Bereich mit, beispielsweise aus dem Informatikunterricht, Praktika oder privaten Hobbyprojekten.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!