YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Your responsibilities: In this role your main tasks will include: Creation and maintenance of:ETL processes including all necessary BI-artefacts in SAP BW4/HANA and SAP-Datasphere or Google Cloud BigQuery corresponding front-end applications in SAP Analytics Cloud and Analysis for Office as well as Google Looker Studio Fine-tuning of the requirements with the user and defining the best solution procedure in accordance with reporting and analytics platform concept.Training employees in the use of the reporting tools SAP Analytics Cloud and Analysis for Office.Application monitoring and administration in BW4/HANA and SAP Datasphere.User maintenance of BW4/HANA and SAP Datasphere. Your profile Education: Bachelor/Master Degree in Computer Science, Statistics, or Business Informatics / Administration / Economics with a quantitative background or comparable.Experience: At least 3 years of BI experience and process managementLanguage skills: Excellent written and spoken English skills;Technical Skills:At least 1 year of experience with S/4, BW/4, and DatasphereAt least basic knowledge of SQLExperience in using statistical methods and its application to business process Experience in the Google Cloud, especially BigQuery and Data Studio, is appreciated Project management experience and working with scrum is a plus.Soft Skills:Business acumen: Quick understanding of business processes is a must.Problem-solving: Strong abilities to figure out solutions and a keen eye for details.Communication: Excellent skills in both writing and speaking to explain technical things clearly.Attitude: A proactive attitude, meaning you like to take initiative, and a strong desire to learn and grow your career in database administration.Teamwork: Ability to work effectively both on your own and as part of a larger team.