Computer-Stellen für Customer Service Agent

Computer-Centrum Nord GmbH sucht in eine/n Anwendungsberater ERP / 2nd-Level-Support (m/w/d) (ID-Nummer: 13669412)

Support process and design clarification in collaboration with Project Engineering colleagues.   YOUR PROFILE Degree in Electrical Engineering, Electronics, Computer Science, Information Systems, Information Technology, or a related field. 1–3 years of relevant professional experience combined with CCNA certification and proficiency in drawing tools such as Microsoft Visio and strong knowledge of communication protocols Experience in IT/OT network configuration, including IP concepts, firewalls, and port management.

Support process and design clarification in collaboration with Project Engineering colleagues. YOUR PROFILE Degree in Electrical Engineering, Electronics, Computer Science, Information Systems, Information Technology, or a related field. 1–3 years of relevant professional experience combined with CCNA certification and proficiency in drawing tools such as Microsoft Visio and strong knowledge of communication protocols Experience in IT/OT network configuration, including IP concepts, firewalls, and port management.

WHAT YOU WILL DO •Role involves both Architecting, implementation planning and executing with some measure of hands-on work •Set up Enterprise monitoring framework and governance •Research on emerging related technologies in support of increased cost effectiveness and flexibility •Product selection inclusive of PoC & RFI/RFP support •Providing strategic directions for standardizing of monitoring landscape and efficient use of resources for proactive application and infrastructure monitoring •Establish and leverage key strategic vendor relationships •Develop and maintain build standards of related services  •Design and implement automation initiatives to optimize the current state  •Form and lead global virtual teams creating functional touch points with both architecture and operation teams enabling the on-boarding of new product/technologies to improve infrastructure supporting the global strategy •Deliver complex Infrastructure Projects Implementation •Infrastructure Problem Management - provide 3rd   level problem management support for relevant Tools and Monitoring services APPLICATION YOU WILL USE •Microfocus OML •Splunk •Dynatrace •SCOM •Topaz •IQSonar •Microfocus Sitescope •TeamQuest •IBM Tivoli WHAT YOU SHOULD HAVE •Degree in Computer Science, Information Systems or equivalent experience •Minimum 10 years of experience in IT or related field with a minimum of 5 of those years focusing on enterprise Tools and Monitoring  •End-to-end product lifecycle management from strategic planning to tactical activities •Good knowledge of Operating Systems, System Management, Hardware, Big Data, Automation tools and virtualization technologies, interoperation of all these technologies as applicable •Demonstrated skill in critical thinking and problem-solving methods •Demonstrable experience designing highly available, highly scalable production systems •Exposure to Multi cloud infrastructure •Vision for information delivery and management and driving execution of the roadmap, including enterprise data architecture, big data, analytics and data management.

The position has a high travel requirement, domestically and/or internationally Capability to comprehend and adapt to rapidly changing technologies Proficient computer skills utilizing MS Office basic programs (MS Word, Excel, Outlook, PowerPoint) Will be a plus familiarity with several technologies such as Mechanical & rotating systems, basic understanding of hydraulic systems.

The position has a high travel requirement, domestically and/or internationally Capability to comprehend and adapt to rapidly changing technologies Proficient computer skills utilizing MS Office basic programs (MS Word, Excel, Outlook, PowerPoint) Will be a plus familiarity with several technologies such as Mechanical & rotating systems, basic understanding of hydraulic systems.