Computer-Stellen für First Level Support

WHAT YOU WILL DO You are responsible to provide endpoint security supports on Windows ServersYou are responsible to develop and maintain security monitoring, auditing and reporting on the WINDOWS ServersDeal day-to-day with security incidentsSecurity Hardening on Windows ServersYou will be analyzing, evaluating and configuring the privileged Access request for WINDOWS servers.You will be supporting end-to-end internal security productYou will engage with project management to confirm that infrastructure components meet the acceptance criteria and are to the required standardWe emphasize teamwork hence provide advice and guidance to junior colleagues is a must APPLICATION YOU WILL USE: Internal security toolsEDR SolutionsSecurity standards and frameworksWindows ServersScripting languagesAntivirus Solution WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience5-7 years working experience in IT and 3 year in similar role advance knowledge of Windows server administration skills (Windows servers 2008/2012/2016/2019)Good knowledge of security standards Familiar to AD and its conceptGood knowledge of any EDR (Endpoint Detection and Response) solution Good knowledge of Malware protectionMust be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays Independent and results oriented and driven by goal achievement with a strong focus on high qualityStrong in information acquisition and analysis, constructive challenge, building and managing partnerships, flexibility and stress management Creative problem-solving skills and ability to work conceptuallyMust be able to communicate effectively in English for both written and oral WHAT IS THE PLUS POINT (S) ITIL Foundation/ Certification knowledge a plus.PowerShell Scripting LanguageWHAT YOU WILL GET FROM US Great team of IT professionals with global working exposureMeal Card and Flexible Benefits – customized according to individual needsOn-going professional and technical training and certificationsA multicultural environment in modern officesChoose any day for your vacation from earned public holiday (Saturday and ad hoc)Smart casual everydayGlobal internal job opportunities available within DPDHLUnlimited Outpatient MedicalHome office possibilities Sounds good?

Documentation & Training Develop and maintain system and process documentation.Deliver standard user training for supported applications. Your Profile Bachelor Degree in Computer Science, Business Informatics, or a comparable field.3 years of experience in operating production services and operational services, initial experience in dealing with service providers and advising customersExperience with MES systems (e.g., HydraX, Cronetwork).Proficiency with monitoring and logging tools (Grafana, Kibana).Linux expertise (Debian preferred).Scripting and automation (Bash, Python, Perl).Networking fundamentals and integration knowledge.Containerization (Docker, Kubernetes) and CI/CD pipelines.Virtualization and cloud technologies (VMware, KVM, Azure).SQL database knowledge.Initial experience with service providers and customer advisory.Strong communication skills and knowledge of application management processes.Understanding of business processes in smart factory contexts.Familiarity with service management methods (PMI & ITIL).Proficiency in English.

WHAT YOU WILL DO Receive requests for support from business users Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures Investigate problems and support requests and determine appropriate action Provide correct responses to requests for supportwithin area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests Follow quality standards and policies relating to their technical specialization Liaise with staff responsible for the design and development of system enhancements Be assigned with specific project related tasks APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 1-2 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script.

WHAT YOU WILL DO Receive requests for support from business users Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures Investigate problems and support requests and determine appropriate action Provide correct responses to requests for supportwithin area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests Follow quality standards and policies relating to their technical specialization Liaise with staff responsible for the design and development of system enhancements Be assigned with specific project related tasks APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 1-2 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script.

Assist with quality assurance of activities and educate less experienced colleagues in related areas.Liaises with staff for the development of system enhancements to overcome known problems or further fulfil user requirements Be responsible for the adoption of new software releases from systems development staff or software suppliers and ensuring the continued support of the service thereafter Act as Service Owner for regional service, Global or Top Service By Revenue Be assigned specific project related tasks by Project Manager APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 3–5 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script.