Establish, maintain, and continuously enhance the Configuration Management Database (CMDB) Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping Ensure integrity, accuracy, and currency of all Configuration Items (CIs) Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management Support the integration of IT Asset Management and Configuration Management processes and tools Work closely with Change Management, Incident Management, and the Service Desk Conduct audits and process reviews, identify discrepancies, and drive corrective actions Train, advise, and support IT teams on configuration management best practices Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantage Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable Proven professional experience in Configuration Management within medium to large IT environments Solid knowledge of IT Asset Management and its interaction with configuration data Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms Structured, detail-oriented, and process-driven working style Confident communicator, able to collaborate effectively across departments and stakeholder groups Very good command of English, written and spoken Experience supporting ITSM-related projects, particularly automation and tool integration initiatives Confidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
Development and implementation of integration and verification strategies in line with project planning, with the aim of successfully advancing innovative and intelligent products Definition, further development and continuous optimisation of overarching verification methods based on system requirements and use cases Planning and ensuring all verification activities in terms of schedule, infrastructure, budget and quality standards Coordination, implementation and monitoring of test processes in close cooperation with development departments and verification teams Analysis of test results, risk assessment and derivation of appropriate measures to improve quality Definition of series tests taking into account risk analyses and statistical methods Close cooperation with project managers, development and verification engineers, validation managers and external partners. Completed degree (ETH/university/technical college) in computer science Extensive experience as a test manager and in testing complex, interdisciplinary systems Extensive professional experience in E2E IoT system testing and UI profile testing In-depth knowledge of cloud platforms, device cloud communication, IoT architecture and mobile & apps In-depth knowledge of build, release and DevOps environments as well as test automation.