Responsibilities Lead and steer complex replatforming projects independently Manage System Integrators and external partners to meet SCAYLE standards Ensure smooth connectivity and operation of customer environments post-go-live Own project lifecycle from planning to rollout, including budget and resource management Collaborate with internal and external stakeholders to align priorities and expectations Maintain transparent communication, progress tracking, and documentation throughout projects Apply agile methods to drive timely decisions and efficient execution Requirements Bachelor’s or Master’s degree in Business Administration, Computer Science, Business Informatics, Engineering, or similar experience 5+ years in IT project management, ideally in e-commerce or SaaS Proven experience managing enterprise customers and external service providers Strong knowledge of project management methodologies like Agile, Scrum, or Waterfall Solid understanding of e-commerce architectures, APIs, and MACH principles Exceptional communication and stakeholder management skills Experience with complex platform migrations or replatforming projects and project management certifications is a plus YOU ARE THE CORE OF OUR COMPANY We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are.
Who you are 5+ years of professional experience in Platform Engineering, DevOps, or Site Reliability Engineering (SRE), with a significant focus on cloud infrastructure Fluency in scripting languages (e.g., Python, Go, Bash) for system automation, tooling development, and operational tasks Deep expertise in managing and scaling production workloads within a major public cloud provider (e.g., AWS, Azure, or GCP), including strong familiarity with core services like Compute, Networking, Identity & Access Management (IAM), and Managed Database Proven mastery of Infrastructure-as-Code (IaC) using AWS CloudFormation and/or Terraform in complex, multi-account environments Demonstrated experience designing, implementing, and maintaining robust CI/CD pipelines Solid knowledge of monitoring and logging solutions Excellent communication and documentation skills, with the ability to articulate complex technical issues to technical stakeholders Benefits Hybrid working Sportkurse Freier Zutritt zur code.talks Exklusive Mitarbeiter Rabatte Kostenlose Getränke Sprachkurse Kostenloser Laracasts Account Company Events Relocation Unterstützung Mobilitätszuschlag State-of-the-art Technologien Zentrale Lage Betriebliche Altersvorsorge Weiterbildungs- angebote Hunde erlaubt AY Academy Feedbackkultur Firmenfahrrad YOU ARE THE CORE OF ABOUT YOU.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!