Establish, maintain, and continuously enhance the Configuration Management Database (CMDB) Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping Ensure integrity, accuracy, and currency of all Configuration Items (CIs) Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management Support the integration of IT Asset Management and Configuration Management processes and tools Work closely with Change Management, Incident Management, and the Service Desk Conduct audits and process reviews, identify discrepancies, and drive corrective actions Train, advise, and support IT teams on configuration management best practices Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantage Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable Proven professional experience in Configuration Management within medium to large IT environments Solid knowledge of IT Asset Management and its interaction with configuration data Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms Structured, detail-oriented, and process-driven working style Confident communicator, able to collaborate effectively across departments and stakeholder groups Very good command of English, written and spoken Experience supporting ITSM-related projects, particularly automation and tool integration initiatives Confidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
Key Responsibilities: ·Provides specialized administrative support in the development, implementation, and marketing of our two HR development programs ·Serves as a central point of contact between prospective employees, vendors, staff, other departments, and/or external constituencies on day-to-day operational, and administrative matters; assists with meetings, special projects, and/or general problem resolution ·Coordinates activities and administration of program objectives; this requires engaging internal and external stakeholders ·Monitors and administers program/project expenses; may develop or participate in the development of funding proposals for the program ·Writes, edits, and coordinates development of course catalogs, promotional materials, educational materials, training manuals, newsletters, and/or brochures, as appropriate to the program ·Maintains program/project records, researches information and gathers and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources.
B. in den Bereichen Company GPTs, AI Agents, Automation, Predictive Analytics oder Voice Bots Analyse & Optimierung: Du identifizierst Potenziale in Geschäftsprozessen und entwickelst Lösungen auf Basis moderner KI-Technologien wie Large Language Models (LLMs), Computer Vision oder Robotic Process Automation (RPA) Umsetzung & Verantwortung: Du übernimmst Teilprojekte, präsentierst Ergebnisse auf Managementebene und sorgst für die nachhaltige Integration von KI-Lösungen Innovation & Teamwork: Du arbeitest in einem agilen KI-Spezialisten-Team, das Trends und Technologien evaluiert und unser Beratungsportfolio kontinuierlich weiterentwickelt Dein Profil Abgeschlossenes Studium in Informatik, Wirtschaftsinformatik, Data Science oder einem vergleichbaren Fachgebiet Ausgeprägte analytische und konzeptionelle Fähigkeiten Erste praktische Erfahrung mit AI-Use-Cases und deren Umsetzung Hands-on-Know-how in Containerisierung & Orchestrierung (Docker, Kubernetes) Kenntnisse in AI/ML-Frameworks (z.
Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.Strong business acumen including confidence with financial considerations, excellent negotiation and influencing skills, and comfort working in both sales and operational environments.Strong customer management skills and demonstrated ability to understand customer needs, have difficult conversations with internal/external stakeholders and customers, negotiate solutions and understand impacts on the overall program/portfolio.Strong leadership skills, ability to lead a virtual team in a matrix organization.Ability to work strategically to realize organizational and project goals, identifying and developing positive and compelling visions for the successful delivery of projects and taking account of a wide range of issues across, and related to, the projects and the organization.Strong presentation skills.Excellent written, verbal communication and interpersonal skills, including good command of English language (both written and spoken).Strong software and computer skills, including MS Office applications.Must have prior experience in the Clinical Research Organization (CRO) industry MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree in life sciences and relevant global clinical research experience (director level), including hands on operational delivery and/or drug development experience in the applicable therapeutic area (Internal Medicine/Immunology) At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
Impact & Team Power: High degree of creative freedom and unbeatable team power in a high performance work environment Salary & Employee Discounts: Secure job with the pioneer of discounts offering an attractive salary and corporate benefits Your tasks Agile development & configuration (front & backend) of an international PIM/MDM solution Build & further enhance our PIM/MDM data models based on complex business requirements Code review & unit testing and perform quality assurance and testing (error analysis, bug fixing) Take over responsibility for our regular release cycle & deployments Strong collaboration with other technical teams Translation of technical requirements into features, epics and user stories Assuring the Third Level Support for our platform(s) Transfer of technical knowledge to our domain and business colleagues as well as mentor junior developers and support project teams Your profile Completed education in IT/computer science (e.g., IT specialist apprenticeship, specialist for application development) or a related university degree (Computer Science, Business Informatics) or equivalent qualification Proven development experience with PIM and/or MDM solutions; PIM XY experience is a plus Proficiency programming with languages like PHP or JavaScript as well as experience in API development based on REST or GraphQL Experience working in international, cross functional projects using agile methodologies (e.g., Scrum, Kanban); ability to technically lead and coach teams is a plus Structured, organized, self directed, and solution oriented working style with high quality standards Very good German & English skills (spoken and written) Confident use of MS Office applications Developer-PIM-MDM-m-f-d-MDM-Platform-Solutions-Essen