• Use business systems and Microsoft Office Suite software proficiently. Ability to use basic computer operations. • Apply commonsense understanding to carryout instructions furnished in written, oral, or diagram form. • Ability to use gauges to measure.
Establish, maintain, and continuously enhance the Configuration Management Database (CMDB) Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping Ensure integrity, accuracy, and currency of all Configuration Items (CIs) Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management Support the integration of IT Asset Management and Configuration Management processes and tools Work closely with Change Management, Incident Management, and the Service Desk Conduct audits and process reviews, identify discrepancies, and drive corrective actions Train, advise, and support IT teams on configuration management best practices Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantage Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable Proven professional experience in Configuration Management within medium to large IT environments Solid knowledge of IT Asset Management and its interaction with configuration data Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms Structured, detail-oriented, and process-driven working style Confident communicator, able to collaborate effectively across departments and stakeholder groups Very good command of English, written and spoken Experience supporting ITSM-related projects, particularly automation and tool integration initiatives Confidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
Establish, maintain, and continuously enhance the Configuration Management Database (CMDB)Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service MappingEnsure integrity, accuracy, and currency of all Configuration Items (CIs)Define, implement, and enforce ITIL-aligned configuration policies, standards, and proceduresAlign asset and configuration data in close cooperation with the Group Competence Center for IT Configuration ManagementSupport the integration of IT Asset Management and Configuration Management processes and toolsWork closely with Change Management, Incident Management, and the Service DeskConduct audits and process reviews, identify discrepancies, and drive corrective actionsTrain, advise, and support IT teams on configuration management best practicesContribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantageStrong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirableProven professional experience in Configuration Management within medium to large IT environmentsSolid knowledge of IT Asset Management and its interaction with configuration dataHands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platformsStructured, detail-oriented, and process-driven working styleConfident communicator, able to collaborate effectively across departments and stakeholder groupsVery good command of English, written and spokenExperience supporting ITSM-related projects, particularly automation and tool integration initiativesConfidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office optionExtensive Learning & Development opportunitieLife balance & family-friendly benefitsModern office environment with canteenHealth & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
What makes you stand out You have several years of experience leading teams in a payments, IT, or platform operations environment.You bring solid expertise in payment processing, ideally in the areas of card acceptance, authorization systems, or payment schemes.You hold a completed degree in Computer Science, Business Informatics, Business Administration, or a comparable qualification.You have experience operating highly available 24/7 systems as well as in incident and provider management.You also have a strong technical understanding of complex system architectures, integrations, and data flows.You have proven experience managing external service providers and leading complex, cross-functional projects.You are able to develop and implement technical concepts, feasibility analyses, and innovative solution approaches.You work in a structured and analytical manner and stand out through strong communication and stakeholder management skills.Very good German and English language skills, both written and spoken, complete your profile.