Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.Strong business acumen including confidence with financial considerations, excellent negotiation and influencing skills, and comfort working in both sales and operational environments.Strong customer management skills and demonstrated ability to understand customer needs, have difficult conversations with internal/external stakeholders and customers, negotiate solutions and understand impacts on the overall program/portfolio.Strong leadership skills, ability to lead a virtual team in a matrix organization.Ability to work strategically to realize organizational and project goals, identifying and developing positive and compelling visions for the successful delivery of projects and taking account of a wide range of issues across, and related to, the projects and the organization.Strong presentation skills.Excellent written, verbal communication and interpersonal skills, including good command of English language (both written and spoken).Strong software and computer skills, including MS Office applications.Must have prior experience in the Clinical Research Organization (CRO) industry MINIMUM REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree in life sciences and relevant global clinical research experience (director level), including hands on operational delivery and/or drug development experience in the applicable therapeutic area (Internal Medicine/Immunology) At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
Your Profile BS in Engineering, or similar technical discipline.Two (2) years related experience in a manufacturing environment, preferably in the field of optics.Ability to interpret technical drawings and specifications.Working knowledge of GD&T and how to evaluate.Hands on experience with manual measurement tools (calipers, micrometers, indicators, etc.) and electronic measurement equipment (vision systems, optical microscopes, comparators, etc.).Experience in product and process audits.Experience in following / maintaining an ISO 9001, 13485, AS9100 Quality Management System.Strong analytical ability and a disciplined problem-solving approach. Computer proficiency and experience using Microsoft Office software.Must be able to read, write, and speak English.Effective communication skills: listening, writing, speaking and oral presentations.
What makes you stand out You have successfully completed a degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification. You bring solid knowledge of payment, card and transaction processing, or electronic payment systems.You have a strong technical understanding of payment system architectures, authorization systems, and interfaces to external service providers, and you have experience in analyzing, specifying, and implementing product requirements.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!