WHAT YOU WILL DO •Role involves both Architecting, implementation planning and executing with some measure of hands-on work •Set up Enterprise monitoring framework and governance •Research on emerging related technologies in support of increased cost effectiveness and flexibility •Product selection inclusive of PoC & RFI/RFP support •Providing strategic directions for standardizing of monitoring landscape and efficient use of resources for proactive application and infrastructure monitoring •Establish and leverage key strategic vendor relationships •Develop and maintain build standards of related services •Design and implement automation initiatives to optimize the current state •Form and lead global virtual teams creating functional touch points with both architecture and operation teams enabling the on-boarding of new product/technologies to improve infrastructure supporting the global strategy •Deliver complex Infrastructure Projects Implementation •Infrastructure Problem Management - provide 3rd level problem management support for relevant Tools and Monitoring services Products you need to be familiar with •Microfocus OML •Splunk •Dynatrace •SCOM •Topaz •IQSonar •Microfocus Sitescope •TeamQuest •IBM Tivoli WHAT YOU SHOULD HAVE •Degree in Computer Science, Information Systems or equivalent experience •Minimum 10 years of experience in IT or related field with a minimum of 5 of those years focusing on enterprise Tools and Monitoring •End-to-end product lifecycle management from strategic planning to tactical activities •Good knowledge of Operating Systems, System Management, Hardware, Big Data, Automation tools and virtualization technologies, interoperation of all these technologies as applicable •Demonstrated skill in critical thinking and problem-solving methods •Demonstrable experience designing highly available, highly scalable production systems •Exposure to Multi cloud infrastructure •Vision for information delivery and management and driving execution of the roadmap, including enterprise data architecture, big data, analytics and data management.
Establish, maintain, and continuously enhance the Configuration Management Database (CMDB) Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping Ensure integrity, accuracy, and currency of all Configuration Items (CIs) Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management Support the integration of IT Asset Management and Configuration Management processes and tools Work closely with Change Management, Incident Management, and the Service Desk Conduct audits and process reviews, identify discrepancies, and drive corrective actions Train, advise, and support IT teams on configuration management best practices Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration Degree in Computer Science, Information Systems, or a comparable qualification is an advantage Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable Proven professional experience in Configuration Management within medium to large IT environments Solid knowledge of IT Asset Management and its interaction with configuration data Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms Structured, detail-oriented, and process-driven working style Confident communicator, able to collaborate effectively across departments and stakeholder groups Very good command of English, written and spoken Experience supporting ITSM-related projects, particularly automation and tool integration initiatives Confidence in conducting audits and ensuring compliance across IT processes Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €70,000.
Registrieren Sie sich und profitieren Sie von interessanten und passenden Positionen und Projekten. Fehlersuche und Diagnose von Desktop-Computern und PeripheriegerätenIT-Support-Operationen, einschließlich, aber nicht beschränkt auf den Empfang und die Nachverfolgung von Nutzeranfragen, die Zuweisung von Prioritäten und verantwortlichen Personen, die Behebung von Anfragen und Benachrichtigungen der NutzerInstallation, Konfiguration, Wartung und Upgrades von Desktop-Computern und Peripheriegeräten (z.
Registrieren Sie sich und profitieren Sie von interessanten und passenden Positionen und Projekten. Fehlersuche und Diagnose von Desktop-Computern und Peripheriegeräten IT-Support-Operationen, einschließlich, aber nicht beschränkt auf den Empfang und die Nachverfolgung von Nutzeranfragen, die Zuweisung von Prioritäten und verantwortlichen Personen, die Behebung von Anfragen und Benachrichtigungen der Nutzer Installation, Konfiguration, Wartung und Upgrades von Desktop-Computern und Peripheriegeräten (z.