Du installierst Mehrbenutzersysteme (Kollegen im Betrieb greifen auf dieselben Daten zurück oder verständigen sich untereinander per Computer) und PC-Netzwerke (Computer, die die einzelnen Arbeitsplätze untereinander verbinden und steuern). Du bietest den User Service und Information und hilfst ihnen bei Anwendungsproblemen und Fragen zur IT.
Du installierst Mehrbenutzersysteme (Kollegen im Betrieb greifen auf dieselben Daten zurück oder verständigen sich untereinander per Computer) und PC-Netzwerke (Computer, die die einzelnen Arbeitsplätze untereinander verbinden und steuern). Du bietest den User Service und Information und hilfst ihnen bei Anwendungsproblemen und Fragen zur IT.
What you will do: Welcome visitors and keep record of incoming visitors Responsibility for documents workflow (incoming/outgoing post, messengers deliveries and its evidence in the internal mailing room and delivery area) Professional communication (in person, on the telephone or email) Cooperates closely with Facility and Office Services Team You should have: Fluent knowledge of English and Czech (both written and spoken) Computer literate, good knowledge of MS Office Excellent organizational and communication skills Customer oriented, positive and professional approach Experience as receptionist is a great advantage What we offer: Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year Cafeteria employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.
Wir ermöglichen Dir den Einsatz von modernen Technologien, damit Du Deine Fähigkeiten im Umgang mit Computern und Software erweiterst. Von Anfang an bist Du aktiv in Projekte eingebunden und Deine Ideen und Vorschläge sind uns besonders wichtig!
Wir ermöglichen Dir den Einsatz von modernen Technologien, damit Du Deine Fähigkeiten im Umgang mit Computern und Software erweiterst. Von Anfang an bist Du aktiv in Projekte eingebunden und Deine Ideen und Vorschläge sind uns besonders wichtig!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!